Terms of service

1. The service

DSP Watch is a software-as-a-service rights-operations platform for music rightsholders. It scans Spotify, Apple Music and YouTube for unauthorised duplicates of your catalogue, scores matches, and dispatches takedown notices through five live adapters: dmca_generic, spotify_form, apple_form, youtube_cid and distributor_forward. Each notice is archived as a court-ready PDF with hash, timestamp and full lineage. We do not represent you in litigation and we are not your lawyer.

"Service" means the DSP Watch web app at app.dspwatch.com, the public API at dsp-watch-api.jeeb.workers.dev, the associated dashboards, integrations and any successor URLs. We may change the technical implementation of the service at any time; we will not materially reduce paid functionality without notice.

2. Accounts and your responsibilities

You must be at least 18 years old and have legal capacity to enter this agreement. If you sign up on behalf of an entity, you represent that you are authorised to bind that entity, and "you" then refers to the entity.

You are responsible for:

• keeping your login credentials confidential and using multi-factor authentication where offered;
• ensuring the accuracy of catalogue data, ISRCs, UPCs and rights metadata that you upload or connect;
• ensuring that you hold the rights, or are authorised by the rightsholder, for every recording you submit for monitoring or takedown;
• all activity that occurs under your account, including any takedown notice sent through your account.

3. Acceptable use and takedown integrity

DSP Watch is a powerful enforcement tool. You agree to use it honestly and lawfully. You must not, and must not permit anyone to:

• issue a takedown notice for content you do not own or do not have authority to enforce;
• issue a takedown notice in bad faith, for competitive suppression, to silence criticism, or for any purpose other than protecting a genuine right;
• target content that is plainly licensed, plainly in the public domain, or that you know to be a non-infringing cover, remix, sample, mashup or other lawful use;
• circumvent the human-review step on confidence scores below 0.90, except where you have independently verified the match;
• scrape, reverse engineer, resell or sublicense the service outside the scope of your plan; or
• upload malware, infringing material, or content that violates applicable export-control, sanctions or privacy laws.

§512(f) liability — read this carefully

Under 17 U.S.C. §512(f) of the Digital Millennium Copyright Act, anyone who knowingly materially misrepresents that material is infringing in a takedown notice is liable for damages, costs and attorneys' fees incurred by the alleged infringer, the service provider and the copyright owner injured by the misrepresentation. That liability sits with you, the sender of the notice, not with DSP Watch.

The U.S. Court of Appeals for the Ninth Circuit held in Lenz v. Universal Music Corp. (801 F.3d 1126, 9th Cir. 2015) that copyright holders must consider whether allegedly infringing material constitutes fair use before issuing a §512(c) takedown notice. Failure to form a good-faith belief on fair use is itself a §512(f) violation.

By using DSP Watch to send a notice, you confirm that:

• you have a good-faith belief the use is not authorised by the rightsholder, an agent or the law;
• you have considered fair use, fair dealing and any equivalent statutory defence in the relevant jurisdiction;
• the information in the notice is accurate and, under penalty of perjury, you are authorised to act on behalf of the rightsholder.

DSP Watch surfaces fair-use prompts on the review screen and archives your acknowledgement as part of the notice's audit trail.

4. Payment, auto-renewal and refunds

Paid plans are billed by Stripe in advance, in the currency shown at checkout. Plans renew automatically at the end of each billing period (monthly or annual, as selected) at the then-current rate, until you cancel. You authorise us to charge your payment method on each renewal.

14-day refund window. If you cancel within 14 days of your first paid charge on any plan, we will refund that charge in full, with no questions asked, provided the account has not sent more than 50 outbound takedown notices in that period. Refunds are issued to the original payment method within 5–10 business days. After the 14-day window, fees are non-refundable except where required by applicable law (including the Australian Consumer Law).

Cancellation. You may cancel at any time from the billing screen. Cancellation stops the next renewal; your access continues until the end of the current paid period. We do not pro-rate partial months.

Taxes. Listed prices exclude GST, VAT and any other applicable taxes, which will be added at checkout where we are required to collect them. You are responsible for any withholding tax in your jurisdiction.

Failed payments. If a renewal payment fails, we will retry up to three times over seven days. We may suspend the service if the balance remains unpaid after the seventh day and may terminate after 30 days of non-payment.

5. Suspension and termination

Either party may terminate this agreement for convenience by cancelling the subscription from the billing screen or by written notice. We may suspend or terminate your account immediately, without refund, if you materially breach these terms, including the acceptable-use rules in section 3, or if we are required to do so by law or by a DSP partner.

On termination, your right to access the service ends. We will keep an immutable audit-log copy of takedown notices you have already sent, because those records may be needed to defend the integrity of past notices. You may export your data for 30 days after termination by emailing [email protected]. After 90 days, account data other than the audit log is deleted.

6. Warranties and disclaimers

We warrant that we will provide the service with reasonable care and skill, in accordance with our published security and availability commitments at /trust.

Except for the express warranty above, the service is provided "AS IS" and "AS AVAILABLE". To the maximum extent permitted by law, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement and any warranty arising from course of dealing or trade usage. We do not warrant that the service will be uninterrupted, error-free, or that any specific takedown notice will be honoured by a DSP. Takedown adapters depend on third-party forms and APIs which can change without notice.

Nothing in this agreement excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any equivalent non-excludable law in your jurisdiction. Where a statutory consumer guarantee applies and is capable of being limited, our liability is limited, at our option, to re-supplying the service or refunding the price paid.

7. Limitation of liability

To the maximum extent permitted by law:

• neither party will be liable for indirect, incidental, special, consequential, exemplary or punitive damages, lost profits, lost revenue, lost data or business interruption, even if advised of the possibility;
• our total aggregate liability arising out of or relating to this agreement, whether in contract, tort (including negligence) or otherwise, will not exceed the fees you paid us in the 12 months immediately preceding the event giving rise to the claim;
• the limits in this section do not apply to your payment obligations, your indemnity in section 8, breach of section 3 (acceptable use), or any liability that cannot be limited under applicable law.

8. Your indemnity to us

You will defend, indemnify and hold harmless DSP Watch, its officers, directors, employees and contractors from and against any third-party claim, loss, damages, fines and reasonable legal costs arising out of or relating to:

• any takedown notice you sent through the service;
• any §512(f) misrepresentation claim, "wrongful takedown" claim, defamation or tortious-interference claim brought against you or us in respect of your use of the service;
• your breach of section 3 (acceptable use);
• your infringement of any third-party intellectual property, privacy or publicity right.

We will promptly notify you of the claim, give you control of defence and settlement (subject to our prior approval of any settlement that admits liability or imposes obligations on us), and cooperate at your expense.

9. Intellectual property

You retain all rights in your catalogue data, recordings, metadata and any content you upload ("Customer Content"). You grant us a worldwide, non-exclusive, royalty-free licence to host, process, transmit, display and analyse Customer Content solely to operate and improve the service, comply with law, and produce aggregated, anonymised analytics.

We retain all rights in the DSP Watch software, models, scoring algorithms, takedown templates, dashboards, brand and documentation. No rights are granted by implication.

You may provide feedback or suggestions; we may use them without restriction or compensation.

10. Governing law and disputes

This agreement is governed by the laws of the State of Victoria, Australia, and the federal laws of the Commonwealth of Australia applicable in Victoria, without regard to conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before starting any formal proceeding, the parties will try in good faith to resolve the dispute by negotiation, escalating to senior representatives within 30 days. If unresolved after a further 30 days, either party may bring proceedings in the courts of Victoria, Australia , to whose exclusive jurisdiction the parties submit. Nothing in this clause prevents either party from seeking urgent injunctive or equitable relief in any court of competent jurisdiction.

Class actions and class arbitrations are waived to the extent permitted by law: claims must be brought on an individual basis.

11. Changes to these terms

We may update these terms from time to time. If we make a material change — one that meaningfully reduces your rights or increases your obligations — we will give you at least 30 days' notice by email and in-app banner before the change takes effect. Non-material updates (typos, clarifications, new product features) take effect on the date posted. Continued use of the service after the effective date is acceptance of the new terms. If you do not accept, you may cancel and receive a pro-rata refund for the unused portion of any pre-paid annual plan.

Previous versions of these terms are kept in our legal archive for reference.

12. Contact

Legal notices to DSP Watch must be sent to:

For support questions write to [email protected].